Informations about coronavirus COVID-19

Covid-19 INFORMATIONS

Last updated on 12/02/2020, 14:30

The Dragon of Calais and the Sentinel Iguana remain patient, waiting for your return.

In accordance with the government measures to fight against the spread of the coronavirus, our creatures will remain dormant. We will be glad to meet you again in the best conditions, when the situation and the authorities allow us to do so. 

If you are in possession of a valid ticket for a Dragon trip, we provide you some details on this page about the terms and conditions for a refund.

We thank you for your comprehension during these turbulent times. Our teams cannot wait to see you again. In the meantime, let’s remain responsible, continue to respect barrier gestures and limit our contacts.

See you soon on the Calais seafront,
The Dragon Company team

Exhange and refund terms

Do you have questions regarding the validity or refund of your tickets? Here are the answers to the most frequent questions.

  • Purchased online by credit card
    Your tickets will be fully refunded automatically to the card used during your purchase, without any action required.

  • Purchased at our local ticket office on site
    Your tickets will be fully refunded. We will get in touch with you shortly. You can also write to us via this form indicating your name, first name, e-mail address of your order.

  • Booked using a voucher or gift voucher
    Your reservation is canceled. Your ‘voucher’ code will be automatically reactivated next week and can be used as described below.

Exceptionally, and given the successive closure periods of 2020, we are extending the validity date of all vouchers issued before November 24, 2020. They will be valid until May 31, 2021.

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OUR MAIN COMMITMENTS TO ENSURE YOUR SAFETY

Equipped staff

All our staff members are equipped with masks and / or visors replaced at regular intervals.

Reinforced procedures

The frequency of hand washing for team members is increased and is required every 30 min at least.

Systematic disinfection

The surfaces are thoroughly disinfected before and after each customer takes place.

Markings and directions

Signage and limits allow a minimum distance of one meter to be maintained between visitors and travelers.

ACCESS TO OUR FACILITIES IS SUBJECT TO THESE SPECIFIC CONDITIONS:

Wearing a mask

Wearing a mask is recommended at all times. It is compulsory aboard the Dragon of Calais and in our shop and restaurant.

Hand disinfection

Hand disinfection using the hydroalcoholic gel available before accessing the spaces is compulsory.

Prohibited groupings

Social distance of at least one meter is compulsory and groupings of more than 10 people are prohibited.

Card payments

Online booking is preferable. On site, payment by credit card is preferred.